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What pieces can we make for your wedding?

The Visual Romance has four collections: Kaishi, Helena, Flora and Victoria.

 

Each collection is composed by four products for your wedding: invitations, menus, table numbers and a digital pack so you can share your wedding memories in social media.

 

María can also incorporate other a la carte pieces related to each collection such as “save the date” cards, “thank you” cards, wedding registry or bank account card, maps or sitting charts.

 

Ask for more information at info@thevisualromance.com.

How to buy

Choose from the menu the collection (Kaishi, Helena, Flora o Victoria) or the product type/category (invitations, wedding menus, wedding table numbers or digital packages).

 

Check the products you are interested in and click on the photograph for further information about the product, the details and the price.

 

Select a product and add it to your wishlist. Then you can choose to continue looking at other products or request a budget.

 

If you want to request a budget, send an email to info@thevisualromance.com where you can include your wishlist.

 

You will get an email of confirmation when we receive your request of budget.

 

The Visual Romance will send you a budget within 3 working days.

 

Once you accept the budget you can select the payment method:

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Non-customised products.

 

Some of these products are currently in production so they have different delivery times which are clearly stated in each product.

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Tailored products.

 

In the case of tailored products such as invitations or wedding menus, The Visual Romance will start to work on that personalization once the payment is complete:

 

  1. In the case of tailored products such as invitations or wedding menus, The Visual Romance will start to work on that personalization once the payment is complete.
  2. The first step will be to ask you for the necessary information to customize the invitations or wedding menus with your text.
  3. Next, The Visual Romance will proceed to the customization of the pieces.
  4. Once this personalization is finished, you will receive a draft so you can review it and together with us make the necessary adjustments.

 

Then, you will receive the final personalised document with your texts so that you can approve it before sending it to the printer. The Visual Romance is not responsible for text errors, spelling or, punctuation mistakes, etc… of in the texts of of the elements hired so we recommend you you to thoroughly review them very well before give the OK approving them. Once the piece issent to be printed, there is no turning back.

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Tailored designs.

 

  1. The first thing will be to ask you for the necessary information to design the identity of your wedding. You will receive a questionnaire / briefing to fill it out.
  2. Then the designer will work on your design.
  3. Within a period of 1 to 2 months, you will see the presentation of the design that The Visual Romance has created just for you.
  4. When you give the OK to the design, we will discuss a budget with the printing house and get back to you.
  5.  Then step will be to ask you for the necessary information to customize the invitations or wedding menus with your text.
  6. Next, The Visual Romance will proceed to the customization of the pieces.
  7. Once this personalization is finished, you will receive a draft so you can review it and together with us make the necessary adjustments.
  8. Then, you will receive the final personalised document with your texts so that you can approve it before sending it to the printer.

The Visual Romance is not responsible for text errors, spelling or, punctuation mistakes, etc… of in the texts of of the elements hired so we recommend you you to thoroughly review them very well before give the OK approving them. Once the piece issent to be printed, there is no turning back.

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Shipping.

 

Physical delivery of invitations:

Your order will be shipped as soon as it is ready. You will receive a confirmation email.

 

You will also receive an email from the shipping company with the tracking number of your package and a link to an estimation of the delivery.

 

When it comes to the digital package, the shipment will be made online.

 

If you have any questions, please send us an email to: info@thevisualromance.com.

Deadlines

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How far in advance do you have to contact Visual Romance to request your invitations for your wedding?

 

The best option is to get in touch with The Visual Romance about 6 or 7 months before your wedding date.

 

We recommend starting the process of creating your invitations about 3 months before the mailing.

 

For example, if you get married in August, and you want to send the invitations in May, it would be ideal if we start to personalize your invitations in February.

 

* These deadlines are not applicable to “tailored designs”. If you want the designer to create an exclusive collection only for your, you will need to request a budget with a minimum of 10 months before the wedding.

 

If you have any questions, please send us an email to: info@thevisualromance.com.

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When do you have to send the invitations?

 

You can send them, for example, 2-3 months before the wedding.

Delivery times

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Shopping for non-personalized products.

 

Some of these products are currently in production processes so they have different delivery times which are clearly stated in each product.

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Shopping for customised products.

 

Once we receive the information for the customization of the elements, the design and printing process takes approximately 2-6 weeks.

 

The Visual Romance will first send an e-mail to inform the client that they are working on the products. Afterwards, we will e-mail the client with the shipping details.

 

The shipping company must deliver the package within the term indicated in the section “shipping”.

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Tailored designs.

 

Ask us in: info@thevisualromance.com.

Delivery times

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Delivery of the products physically.

 

At the time your order is ready, whether it is personalized or not, you will be sent an email to inform you.

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How long will my order take to arrive?

 

Spain: 1 – 5 business days*
Europe: 2 – 12 business days*
Rest of the world: depends on the country

 

Please note: We can not take responsibility for any delays out of our control, like customs delays etc. *Business days include Monday to Friday and do not include Saturday & Sunday.

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Where can I receive my order?

 

It can be sent to an address selected by you (home, work, etc. – never a PO Box). We will happily ship to your home address, but for the fastest delivery, we suggest that you use your business address as there is always someone present to receive your package.

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How much do I pay for delivery service?

 

Spain: Free shipping*.
Europe: €30**.
Rest of the world: €55***.

 

*For purchases over 50€ and the sending of a first package.
 If it is necessary to send more than one package, 15 euros will be charged for each extra package.
 In the purchases inferior to 50€ the postage will be of 5€.

 

**Each package that is sent will have a cost of 30 €.

 

***Each package that is sent will have a cost of 55 €.

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Customs duty.

 

If you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return.

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What is the delivery process at home?

 

At the time your order is ready, whether it is personalized or not, you will be sent an email to inform you.

 

 

In the case of the “digital package” product, the shipment will be made online.

 

You will be informed at all times. If you have any questions, send an email to: info@thevisualromance.com.

Amount of invitations

It will depend on the number of guests you have with a plus one.

 

One way to calculate the number of invitations is to divide the number of guests by two and add twenty per cent.

 

For example, for a wedding of 200 guests you would need 120 invitations. We always recommend doing 10 extra ones just in case.

Wishlist

You can create a wishlist to save your favourite products.

 

Through your wishlist, you can ask for a budget and / or share your favourite Create an account or sign in to save your wishlist.

 

This way, you will be able to come back to your list whenever you want and from any of your devices.

Terms of use and conditions of the web

You must accept these terms to make the purchase. We recommend that you always read them, it is a way to make sure that you agree with our way of working, qualities, times, shipments … If you need any clarification, contact us at: info@thevisualromance.com.

Payment options

This is not an e-commerce web so payment will be made by email once the budget is accepted.

 

We don’t charge any fees for payments.

 

You can choose to pay by Bank transfer, with your credit card or via PayPal.

 

All prices are stated in Euro and includes VAT.

 

What are the accepted payment methods? Bank transfer and paypal:

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Bank transfer.

 

In the concept of the transfer, the order number must always be included. We recommend that you send us a copy of the transfer to info@thevisualtomance.com.

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Paypal.

 

How does it work?

 

When it comes to pay, choose PayPal as your method of payment.

Log in your PayPal account or select “pay with card” if you don’t have one.

After that, double check all the information and confirm the order.

 


Do I need to have an account in Paypal to make the payment?

 

No, it is not necessary. You can access Paypal as the method of payment even if you do not have your credit card registered. To do so, choose Paypal as the method of payment and select “pay with card” after that.

 

 

Is it safe to make a payment through Paypal?

 

Yes, Paypal coding is very advanced and their specialised safety platform protects you against fraudulent transactions.

 

If you have any issues while making the payment, do not hesitate to contact us through info@thevisualromance.com.

Cancellation of orders

What is the cancellation policy?

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Shopping for non-personalized products.

 

The customer has two weeks to return the product, as long as it is in perfect condition and with the original packaging.

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Shopping for customised products.

 

Once you purchase the tailored order, you can cancel it up to the time of sending the questionnaire with the information for the personalization of the elements.

Once The Visual Romance begins in work on the customization cannot be canceled, therefore losing the payment that has been made so far.

The client is responsible for the review of the texts. The Visual Romance is not responsible for text errors, spelling or, punctuation mistakes, etc… of in the texts of of the elements hired so we recommend you you to thoroughly review them very well before give the OK approving them. Once the piece issent to be printed, there is no turning back.

Returns, typos and complaints

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Typos.

 

The file that we sent to the printing house is the same one that we have previously sent to you.

 

If there is any spelling mistake or inaccurate information, it should be visible in the file we send you for approval.

 

We are not responsible for that error.

 

We recommend you to read everything carefully before approving the file.

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What should I do if I receive a faulty item?

 

The Visual Romance only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact with us in this email direction: info@thevisualromance.com.

 

Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.

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What should I do if I receive an incorrect item?

 

If you were to accidentally receive an item that you did not order, please contact with us: info@thevisualromance.com.

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