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Important information

Exceptionally, The Visual Romance will not be able to accept every order due to an excess of work. For this reason, we highly recommend you to ask for a budget of the customised orders well in advance.

 

The current four collections offered by The Visual Romance can only be customised with the texts and information about your wedding. There is no possibility to change the colour scheme or size. If you want an adaptation of any of these collections, the order would be considered a “tailored design” and you will receive and adjusted budget.

 

More information at info@thevisualromance.com.

General information

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Where do we sell?
You can currently shop in Spain, Europa and the rest of the world.

 

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How many languages is it possible to browse in?
thevisualromance.com browsing languages are: English and Spanish.

 

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Will I receive the same product that I see in the photo?

Yes, but we cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

 

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Is it possible to receive periodic information via email about The Visual Romance’s latest new products?

Yes. Simply by accessing to the “Newsletter” to receive information about the latest news from The Visual Romance.

 

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Can I cancel my The Visual Romance Newsletter subscription?

You can easily cancel your subscription by the Newsletter email.

 

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How do I recover my forgotten password?
If you’ve forgotten your password, you can recover it in the Log-in section. Enter your e-mail address and we’ll send you an e-mail telling you what you need to do.

 

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What should I do if I receive a faulty item?
The Visual Romance only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact in this email direction: info@thevisualromance.com. More information in Condiciones legales.

 

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What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact with The Visual Romance: info@thevisualromance.com. More information in Condiciones legales.

How to buy

Choose from the menu the collection (Kaishi, Helena, Flora o Victoria) or the product type/category (invitations, wedding menus, wedding table numbers or digital packages).

 

Check the products you are interested in and click on the photograph for further information about the product, the details and the price. Select a product and add it to your wishlist.

 

Then you can choose to continue looking at other products or request a budget. If you want to request a budget, send an email to info@thevisualromance.com where you can include your wishlist.

 

You will get an email of confirmation when we receive your request of budget. The Visual Romance will send you a budget within 3 working days.

 

Once you accept the budget and the contract is signed by both parties, you can select the payment method.

 

Once you accept the budget, what are the next steps?:

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Non-customised products.

 

Some of these products are currently in production so they have different delivery times which are clearly stated in each product.

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Tailored products.

In the case of tailored products such as invitations or wedding menus, The Visual Romance will start to work on that personalization once the payment is complete.

 

  1. The first step will be to ask you for the necessary information to customize the invitations or wedding menus with your text.
  2. Next, The Visual Romance will proceed to the customization of the pieces.
  3. Once this personalization is finished, you will receive a draft so you can review it and together with us make the necessary adjustments.

 

The Visual Romance is not responsible for text errors, spelling or, punctuation mistakes, etc… of in the texts of of the elements hired so we recommend you you to thoroughly review them very well before give the OK approving them. Once the piece issent to be printed, there is no turning back.

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Tailored designs.

 

  1. The first thing will be to ask you for the necessary information to design the identity of your wedding. You will receive a questionnaire / briefing to fill it out.
  2. Then the designer will work on your design.
  3. Within a period of 1 to 2 months, you will see the presentation of the design that The Visual Romance has created just for you.
  4. When you give the OK to the design, we will discuss a budget with the printing house and get back to you.
  5. Then step will be to ask you for the necessary information to customize the invitations or wedding menus with your text.
  6. Next, The Visual Romance will proceed to the customization of the pieces.
  7. Once this personalization is finished, you will receive a draft so you can review it and together with us make the necessary adjustments.
  8. Then, you will receive the final personalised document with your texts so that you can approve it before sending it to the printer.

 

The Visual Romance is not responsible for text errors, spelling or, punctuation mistakes, etc… of in the texts of of the elements hired so we recommend you you to thoroughly review them very well before give the OK approving them. Once the piece issent to be printed, there is no turning back.

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Shipping.

 

Physical delivery of invitations:

Your order will be shipped as soon as it is ready. You will receive a confirmation email. You will also receive an email from the shipping company with the tracking number of your package and a link to an estimation of the delivery.

 

When it comes to the digital package, the shipment will be made online.

 

If you have any questions, please send us an email to: info@thevisualromance.com.

Delivery times

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Shopping for customised products.

 

Once we receive the information for the customization of the elements, the design and printing process takes approximately 2-6 weeks.

 

The Visual Romance will first send an e-mail to inform the client that they are working on the products. Afterwards, we will e-mail the client with the shipping details.

 

The shipping company must deliver the package within the term indicated in the section “shipping”.

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Shopping for non-personalized products.

 

Some of these products are currently in production processes so they have different delivery times which are clearly stated in each product.

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Tailored designs.

 

Ask us in: info@thevisualromance.com.

Orders delivery

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Physical delivery of invitations.

 

Your order will be shipped as soon as it is ready. You will receive a confirmation email.

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How long will my order take to arrive?

 

Spain: 1 – 5 business days*.
Europe: 2 – 12 business days*.
Rest of the world: depends on the country.

Please note: We can not take responsibility for any delays out of our control, like customs delays etc. *Business days include Monday to Friday and do not include Saturday & Sunday.

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Where can I receive my order?

 

It can be sent to an address selected by you (home, work, etc. – never a PO Box). We will happily ship to your home address, but for the fastest delivery, we suggest that you use your business address as there is always someone present to receive your package.

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How much do I pay for delivery service?

 

Spain: Free shipping*.
Europe: €30**.
Rest of the world: €55***.

 

*For purchases over 50€ and the sending of a first package.
 If it is necessary to send more than one package, 15 euros will be charged for each extra package.
 In the purchases inferior to 50€ the postage will be of 5€.

 

**Each package that is sent will have a cost of 30 €.

 

***Each package that is sent will have a cost of 55 €.

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Customs duty.

 

If you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs. These additional costs are solely your responsibility and cannot be used as cause of return.

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What is the home delivery process?

 

We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier’s web page) and finally the courier will send you a text message or email to inform you of your delivery.

 

Shipments are made through the private courier service. We are not responsible for possible delivery delays caused by the courier service.

 

We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition.

 

However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to info@thevisualromance.com. If your parcel does not arrive or you get impatient, please contact at: info@thevisualromance.com.

Payment options

This is not an e-commerce web so payment will be made by email once the budget is accepted. We don’t charge any fees for payments.

 

You can choose to pay mediante transferencia bancaria, with your credit card or via PayPal. All prices are stated in Euro and includes VAT.

 

What are the accepted payment methods? Bank transfer and paypal:

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Bank transfer.

 

In the concept of the transfer, the order number must always be included. We recommend that you send us a copy of the transfer to info@thevisualtomance.com.

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Paypal.

 

How does it work?

 

When it comes to pay, choose PayPal as your method of payment.

Log in your PayPal account or select “pay with card” if you don’t have one.

After that, double check all the information and confirm the order.

 


Do I need to have an account in Paypal to make the payment?

 

No, it is not necessary. You can access Paypal as the method of payment even if you do not have your credit card registered. To do so, choose Paypal as the method of payment and select “pay with card” after that.

 

 

Is it safe to make a payment through Paypal?

 

Yes, Paypal coding is very advanced and their specialised safety platform protects you against fraudulent transactions.

 

If you have any issues while making the payment, do not hesitate to contact us through info@thevisualromance.com.

Cancellation of orders

What is the cancellation policy?

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Non-customised products.

 

The customer has a week to return the product, as long as it is in perfect condition and with the original packaging.

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Tailored products.

 

Once you purchase the tailored order, you can cancel it up to the time of sending the questionnaire with the information for the personalization of the elements.

Once The Visual Romance received these documents by email, 30% of the total price will be deducted from the refund.

Once the PDF has been sent to the client with the elements already customized, 50% of the total price will be deducted from the refund.

When the client approves the document to be printed, The Visual Romance gives the order to the manufacturer for its production, so neither the payment nor the order can be canceled or returned. This amount is no longer refundable.

The client is responsible for the review of the texts.

 

 

 

 

Returns, typos and complaints

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Typos.

 

The file that we sent to the printing house is the same one that we have previously sent to you.

If there is any spelling mistake or inaccurate information, it should be visible in the file we send you for approval.

We are not responsible for that error. We recommend you to read everything carefully before approving the file.

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What should I do if I receive a faulty item?

 

The Visual Romance only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact with us in this email direction: info@thevisualromance.com.

 

Remember to save the original product packaging as in the case of a complaint or damage the product must be returned in its original packaging.

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What should I do if I receive an incorrect item?

 

If you were to accidentally receive an item that you did not order, please contact with us: info@thevisualromance.com.

Copyright

All intellectual and industrial property rights to the web domain, as well as the contents, are the property of The Visual Romance, so no user is authorised to make use of them, nor print them nor store them on any physical medium for any reason other than for personal and private use.

 

The modification, decompilation or commercial use of any part of the same is strictly prohibited. Use of the contents of the web domain is authorised for information and service purposes only, whenever the source is referenced, and the user alone is liable for any misuse of the same.

 

Accessing this website does not give the users any right or ownership whatsoever to the intellectual or industrial property rights nor to the contents it contains. Users who access this page may not copy, modify, distribute, transmit, reproduce, publish, transfer nor sell the aforementioned elements, nor create new products or services derived from the information obtained without the prior express written consent of The Visual Romance.

 

Any alteration to the content or structure of this web page by the user is strictly prohibited.

 

The Visual Romance reserves the right to take any pertinent legal actions against users who violate or infringe the intellectual and/or industrial property rights. Should the user detect any suspicious activity that violates any Intellectual or Industrial Property rights or any other rights, we would ask that you notify us at the following email address: info@thevisualromance.com.

 

The information provided on this website is valid as of the date of the latest update. The company reserves the right to modify the content on the web domain without advance notice, limiting or blocking access to this website.

Products information

The products offered on our website are a carefully selected sample of our collection. We have taken special care in showing the colours and characteristics of our products with great precision. Of course, each monitor is calibrated differently, and we cannot guarantee that your monitor shows entirely true colours.

Taxes, prices and validity

Taxes.

 

The prices include in all cases the Value Added Tax (VAT), but no other tax, duty, fee or surcharge.

 

Prices.

 

The products will be sold at the price indicated, and the one that is collected at the moment of the order confirmation by the customer is valid.

 

Validity.

 

The Visual Romance reserves the right to modify prices, articles and other commercial conditions without prior notice.

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